FAQ (Frequently Asked Questions)

・Q.I did not receive the order/shipment completion email.
We will notify you via automatic email when your order process is complete and when the product is shipped. If you do not receive the email, please check the following items.

・If the auto-reply email is determined to be spam, it may be in your "spam folder" or "junk mail folder." Please check your spam folder. Please make your settings so that you can receive emails from " info@sitaparantica.com ".

・If you are using carrier mail (mobile carriers such as NTT Docomo, au , Softbank, etc.), you may not be able to receive emails due to your device settings. Please make sure that settings such as ``Reject emails from computers'' or ``Receive specified domains'' are not set. Please make your settings so that you can receive emails from " info@sitaparantica.com ".

・Q. I entered the wrong shipping address.
Please contact us from the " CONTACT " page on this site, including your order number, name, phone number, and correct shipping address, including postal code. Please note that we may not be able to accommodate your request depending on the shipping situation.

・Q.Can I specify the delivery date and time?
It is not possible to specify a delivery date and time when placing an order.
Please check " DELIVERY " for delivery information.

・Q.I received an initial defective product.
We accept returns and exchanges, so please check the details under " RETURNS " on this page.

・Q.I received a different product than the one I ordered.
We accept returns and exchanges, so please check the details under " RETURNS " on this page.

Description based on Specified Commercial Transactions Law

Business name and contact information

Company name: ORGY Co., Ltd.
Representative: Yusuke Ito
Address: 1F NS Building , 3-14 Kanda Nishikicho, Chiyoda-ku, Tokyo 101-0054
TEL : 03-6659-6962
E-mail address: info@sitaparantica.com
Business hours: Weekdays 10:00-18:00 (closed on Saturdays, Sundays, and holidays)

About sales price

The selling price will be the displayed amount (displayed price / consumption tax included). Please note that additional shipping charges may apply. Please check "Payment/Delivery" for shipping charges.

Timing and method of payment of price ( consideration )

・Payment period: Payment will be confirmed at the time of ordering the product.

·payment method:
Credit card (VISA, MasterCard, JCB, American Express)
The use of credit cards is based on the membership terms and conditions of each company with which you have a contract. If you have any questions regarding the use of our services, we cannot answer them on our online store as this is personal information. We apologize for the inconvenience, but please contact each contractor directly.

・Various payment services (Apple Pay, Google Pay, Shop pay)
Use of various payment services is based on the membership terms of each company with which you have a contract. If you have any questions regarding the use of our services, we cannot answer them on our online store as this is personal information. We apologize for the inconvenience, but please contact your contractor directly.

About the product 

Please note that due to the nature of the product images posted on this site being viewed on a computer or mobile device, the color of the product images may differ slightly from the actual color depending on the user's viewing environment of this site. 

About your order

・Depending on the product, there may be restrictions such as application expiration date and quantity. If the order exceeds the expiration date or quantity, the entire order may be invalidated.

・If the total price of the product is high or if you repeatedly place multiple orders within a short period of time, If we deem it necessary, we may contact you to confirm your identity. If we cannot confirm your identity, we may cancel your order.

・We may refuse your order if any of the following apply.

( 1 ) If the customer is found to have violated the terms and conditions in the past.
( 2 ) If it is discovered that there are false indications, errors (especially in the product delivery address, etc.) or deficiencies in the order details.
( 3 ) If our company determines that the fulfillment of the customer's obligations is uncertain.
( 4 ) If the Company determines that the customer has committed, or is at risk of significantly harming the Company's profits, through fraudulent sales or other acts.
( 5 ) If there is an error in the content (price, quantity, etc.) displayed by our company on this site.
( 6 ) If a defect is found in the product.
( 7 ) If the product is sold out and cannot be procured.
( 8 ) If our company does not have the means to deliver the product to the destination.
( 9 ) If the customer engages in any of the prohibited acts listed below.
・Conduct orders, payments, inquiries, etc. with false information.
・Orders for resale/commercial purposes 

About returns and exchanges

・Unless the product is defective, we cannot accept returns or exchanges due to customer convenience. For details on return/exchange methods, please check " RETURNS " on this page.

Timing of delivery of services or goods

-We will ship within 7 business days after receiving your shipping request. (Closed on Saturdays, Sundays, and holidays)
-Shipping may be delayed during major holidays such as New Year's and Golden Week . In addition, the arrival of the product may be delayed due to weather, traffic conditions, region, etc. Thank you for your understanding in advance.
・For details regarding delivery, please check " DELIVERY " on this page.

DELIVERY

Regarding delivery

-Normally, we will ship within 7 business days after receiving your shipping request. (Closed on Saturdays, Sundays, and holidays)
・We do not ship products during the summer holidays or year-end and New Year holidays as stipulated by our company.
-Shipping may be delayed during major holidays such as New Year's and Golden Week . In addition, the arrival of the product may be delayed due to weather, traffic conditions, delivery area, etc. Thank you for your understanding in advance.
・We cannot accept requests for delivery dates and delivery companies.
- If there is an error in the shipping address entered at the time of ordering, we may ask the customer to confirm the correct address. Please note that it may take some time for the item to be shipped.

Shipping fee

Hokkaido ------- Standard delivery: ¥1,000 (tax included)
Okinawa ---------- Standard delivery: ¥1,500 (tax included)
Other areas-- Standard delivery: ¥800 (tax included)

* ¥15,000 (tax included ) Free shipping for purchases over

Regarding absence/refusal of receipt

If the customer is absent for a long period of time due to personal reasons, or refuses or declines to receive the package, the package will be returned to our company. In that case, you may be charged the additional shipping fee and the shipping fee for reshipping. 

RETURNS

About returns and exchanges

・If the delivered product has an initial defect or was sent by mistake, we will accept a return or exchange with the same product. We cannot accept returns or exchanges due to customer circumstances such as ``It was different from the image'' or ``I ordered the wrong item.''

Below are examples of items eligible for return/exchange.

( 1 ) I received a product different from the one I ordered.
( 2 ) There are stains or scratches on the product that significantly impair the design.
( 3 ) The product has poor sewing or parts defects that make it difficult to use.

We cannot accept returns or exchanges in the following cases. 

( 1 ) Products that have been delivered for more than 8 days ( 2 ) Used products that have been damaged or soiled by the customer ( 3 ) If accessories (product tags, labels, boxes) have been removed or lost ( 4 ) Products that have been cleaned and repaired by the customer

-If you wish to exchange, we cannot accept exchanges for anything other than the same product. If the same product is not available in stock, such as a sold-out item, a discontinued item, or a limited edition item, we will respond by returning or refunding the item. Please note.

-We cannot accept returns or exchanges for products purchased outside of this site. For products purchased off-site, please contact the store where you purchased them.

Regarding return/exchange procedures

If you would like to return or exchange an item, please contact us via the " CONTACT " page on this site within 7 days of receiving the item, along with the required information below. We will contact you with information regarding returns and exchanges to the email address you provided.

( 1 ) Order number ( 2 ) Order date and time ( 3 ) Ordered product name ( 4 ) Reason for requesting return/exchange

* When returning the product, please wrap it in simple packaging and send it back. We cannot accept returns or exchanges if the product's packaging materials, such as boxes or bags, are used as packaging materials for returning the product.